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resources:
techcrunch.com/2020/03/16/the-hidden-cost-of-food-delivery/?guccounter=1
www.berkeleyside.com/2020/11/05/third-party-food-delivery-apps-pros-and-cons-for-restaurants
www.seattletimes.com/business/technology/doordash-ipo-papers-show-the-difficulties-of-the-food-delivery-business/
www.nytimes.com/2020/02/26/technology/personaltech/ubereats-doordash-postmates-grubhub-review.html
www.checkbook.org/delaware-valley-area/restaurants-pay-steep-fees-to-order-and-delivery-services/
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Big colin jost vibe. I’d love to see you on weekend update one day.
I'm a driver. Uber Eats is the worst. Completely glitchy, terrible customer service. Postmates has gotten considerably worse after UE bought them.
As a manager at a food establishment, this is a pain at times because our menu changes seasonally and most of these apps don’t update the menu and we have no control over updating it manually and in addition tho that we are unable to contact customers to inform them that the menu is not correct.
I don’t understand how but like half of the times I order something from these apps they forget the goddamn drinks. It’s so frustrating
My husband used to do deliveroo delivery on the side and they constantly screwed him over in so many ways and would rip him off and not pay him every opportunity they could (and boy did they go out of their way to make those opportunities magically appear every day multiple times a day). Often they would cancel the order out of the system after he already delivered it or while in process so he couldn't get paid and other gross shady stuff like that every freaking day. They constantly stole the money he rightfully earned and would screws up with the addresses sending him across the city when he specifically logged into work within the local area and would send him outside of the agreed upon zone like crazy far away (and he was on a bike making it impossible and not what the delivery person agreed to do). Ohh and the insane way they did the schedule, you would have to pick your shifts at least a week or so ahead but they set it up so that some drivers get preferential treatment when it comes to choosing shift, the more delivery you do after a set number the earlier you can choose your shifts and you have to requalify every week so if you get sick one week you can't get any decent hours the next week because you are held back from being able to choose a shift while some other drivers get special early access and take all of the good shift where you can actually make any money. The way they treat the delivery people is absolutely disgusting and actually seeing how they repeatedly stole from and screwed over my husband make me feel sick and I will never use their service. He worked his ass off and wasn't even making minimum wage most of the time.
So, what can you do? Where order?
Lol he says Hey guy?
I was waiting the hellofresh sponsor, missed opportunity there
you're generation z's Seth Meyers
i got a doordash ad. Womp
I ordered sushi from a place once that had a minimum order quantity, and by the time I’d ordered a couple of odds and ends to make it, the total was $40AUD. There’s now a sushi vendor in my supermarket with the exact same stuff, and it costs $15AUD total. I’m in walking distance too, so it take less time to get it myself than deliver. I think of Doordash and Uber Eats as convenience takeaway - I only order from there because my laziness outweighs the ridiculous markup, but usually I’ll order directly from the restaurant
see if your area has a local delivery service - we have takeout central it’s pretty reasonably priced, and restaurants seem to like it. customer service is super responsive too
In the nicest way possible, do young Americans actually cook? I get convenience but is it really worth 4x the price and shitty middle men companies to not cook a meal that can last like 3 portions? From what I personally have experienced, in the UK getting take out is like a once a week treat, Americans seem to have take out food for most of their meals
I am dumbfounded as to why people use any of these services when every single restaurant in my area (Brooklyn) has free delivery. Fast food is the only exception. One of my coworkers uses uber eats everyday to order from a place that has free delivery and I am confused
My verb is doordash 👹
I don’t think delivery services are necessary AT ALL. If someone doesn’t use them, are they gonna starve? No. There was a time before grubhub etc. also, if you’re broke and spending $30 on lunch, you are your own worst problem.
I just dont think these delivery apps even have a viable business model, but they are using VC funding to dominate and completely screw over the food delivery system.
Someday people will realize that they are just like wework, but less obvious.
Also I wonder if there will be an attention economy born where attention is the currency, seeing as the internet is a "public good", quite difficult to restrict access to in order to make profit in monetary terms, but there is no denying the value and influence that these apps have. Either that or the silicon valley bubble pops and the VC probably cash in way before common folk.
Also, spending all that money to avoid treating their drivers as employees is definitely less efficient than just treating their "gig workers" like employees which basically do doordash like a full time job anyways.
They expect tips...for literally doing their job...um...
Tops should only be applied to people that work hard jobs like restaurant jobs that deal with bad people on the daily but just driving around getting food isn’t hard
Netflix seems to care more about programming people than making profit
I know you'll read this comment months later. Silicon Valley companies don't care about short term profits. They care about growth - hyper growth. Billionaires subsidize the consumer. The lower cost attracts more users to the platform. The company destroys all the existing businesses in that space. Once these companies crush all the competition, they raise rates back around to what they used to cost. Now we have to pay taxi rates for our uber, with no taxi alternative.
In my country the delivery costs like a fixed fee that is less than 1 dolar (its like 25% of a single mcdonalds meal)
one time just eat came to me with an empty bag it was meant to be kfc and it was a big order for my household of 6 people it was £40 but we didnt get a refund we got 1 free bucket of chicken thats it for 6 people in the end kfc got blamed because just eat says it not our fault at all im sure the guy didnt know it was empty it was filled with napkins so it looked full also why did they have a bag of napkins thank god it was kfc and not a small restaurant like morley's chicken shop we didnt get it because it was too late so we couldve ended up blaming a small restaurant that is going out of business from the lockdown
I like a lot of people that work at restaurants really hate these companies because it's extremely insulting that their drivers get tipped while the people making the food get slammed so many times with customers wanting so many things ordered and get disrespected and complained at by people that don't even have much reliability behind them. The restaurant I work at always gets orders on top of orders from the big 3 and our online system, and we simply cannot keep up because we don't have enough staff to make as many orders and then to resupply our stock. If these places tip, many restaurants should be the ones getting most of that instead, I really hate the fact that restaurants are bigger sources of income to more people, especially someone like me that can't drive and they are the most at risk for getting shut down for not meeting demand for rent and other fees that are already high enough, for some companies that take advantage of customers and don't worry as much about their business tanking thanks to high demand.
You should’ve made this video later, mainly because of the grub hub ad
Just to add the drivers will also appreciate if ppl didn’t follow the 20% rule on delivery apps (small orders only) cuz a waiter serving u less stuff has to work less, but drivers r hauling the same amount. So tip by the driving mins please. Maybe even 25c every 5 mins (for small orders)
Are you saying the drivers don't get paid? Because if they do, then tips are just extra and shouldn't be expected
Wrong orders and cold food isn’t the deliverers fault as 95% of bags are sealed nowadays
I recently discovered you and I just realized what is so familiar. You are John Mulaney but in the former of a SLworldsr. This is everything I’ve ever wanted
As a driver, these companies still do use tips to subsidize pay. Doordash will say I will be paid $7 for an order, but after I drop off I learn that $5 of that is tip, and $2 is actual pay. Postmates doesn’t do this, but they also don’t show pay up front so it’s a gamble with every order, and customers on Postmates don’t tend to tip much if at all. Grubhub is better IMO, they at least show full pay up front and customers tend to tip better. This all applies at least to my area, each area is different.
I should add that I am able to make a decent living with delivery as my side hustle. As a driver, you’re allowed to pick which orders your accept and decline, so you don’t have to take low pay/no tip orders. As long as you’re picky with your orders you’ll be fine. There’s a lot of other positives such as being able to work on your own schedule and manage yourself. It’s not for everyone but works great for a lot of folks.
this is why i make a new account every 30 days so i don’t have to pay a delivery fee
I just use absurd coupon codes to get my food for 1 - 5 dollars. The 20 bucks off coupon is pretty much free food. Edit: I am talking about ubereats, because postmates is literally awful and crazy expensive. I also like how using uber gets you rewards for ubereats.
GRUBHUB PERKS GIVE YOU DEALS ON THE FOOD YOU LOVE!! THE KIND OF DEALS THAT MAKE YOU WANNA BOOGIE!!!!!!
gonna postsmate wendys
In argentina a 4 people dinner costs around 1000 pesos
this just makes me realize that america allows businesses to scam. that’s it.
Glad to know that I'm being laid off for a third time since covid, while my position is being dissolved and outsourced to a 'superior alternative'
Don't forget the $5 service fee on door dash... For what! Not even the delivery fee goes to the delivery drivers.
Should have invested in food delivery services
I don't use delivery apps much but had to spend one weekend in a hotel in another city so I tried Uber eats once...I ordered McDonald's that added up to $20 before extra charges. $30 after. Well, 2 hours later and nobody had picked it up. Tried to cancel and Uber eats claims McDonald's already started the food so I can't get my $20 back. Right, if they made the food 2 hours ago I don't want it anyways. I looked all over on how to get the full refund. Not possible. I got my $10 back and deleted the app. Fuckers probably never even have the $20 they stole from me to McDonald's
You say „google something“ even when you use a different search engine
Drew: I’ve decided to make my own food delivery service it’s going to to be called drewber uber we’re we get 2.5% of profit and spend money to lose money
one time my doordash guy got in a car accident :((
Never used them. Never will. I've also never used Lyft or Uber. I guess I'm an anomaly.
Lmao. You claim the companies are exploiting restaurants, consumers, and workers. You say they are “price gouging”, not giving employees enough benefits (despite it being self employment work), and that they somehow take advantage of restaurants by taking a percentage of the order. Yet you admit that these companies are also loosing millions of dollars every month. They aren’t profitable. How do you exploit someone when they are voluntarily choosing to use your service. Not only that, but the delivery companies aren’t even making enough to pay their bills!! Yeah, these evil corporations...🙄
The 1.2 dislikes are from the delivery apps workers
Base pay drops to $1 during peak pay and decent customer tip, your driver seeing their delivery payout at the end 😒 Omg that schedule zoom of 12:30-1:00, 😂😂😂😂
fun doordash story: i did delivery for them for a few months and a woman was somehow allowed to order from a store that WASN’T EVEN DONE BEING BUILT
Hahahahaha that’s hilarious
Gig economy is late stage capitalism at its worst
As a person from Canada, North American society and our concept of "tipping" is just completely idiotic! Every pro-tip person's argument is, waitresses, waiters, delivery people, etc work hard and deserve the extra money. Believe me, my mom came to Canada as an immigrant and worked a number of waitressing jobs. I have all of the sympathy in the world for these workers. However, they should be compensated fairly by the employer, not the customer! And many employers take the tips away anyways. My biggest issue with tipping is that it isn't standardized and is based on situational pressures and more often than not, how attractive the worker is at that time.
This video was brought to me by door dash 🤣
Yep. I worked for a big company and we always had companies giving us discounts. We had one for a food delivery. It was like 30 dollars...luckily I got mine for free since we got a promotion. Never used it again after that.
Thanks for the grub hub add
i know i'm late to this comments section, but i want everyone to know that the uk's high court has ruled that food delivery drivers are employees of the company rather than gig workers, which is good news for delivery drivers everywhere! hopefully this will set a precedent for legislature in other parts of the world :)
As a restaurant worker that is forced to use third party delivery services, this means a whole lot! Thanks for posting about something that directly affects my life as well as so many others in such an honest and direct way! I appreciate you guy
Truth bomb alert at 3:55, so true that people sometimes can be stupid and quick to blame the restaurant as opposed to their amateur hour 3rd party app they used to order when something goes wrong.
Deliveroo slaps, ftw
Who else got a grubhub ad on this video?
Tipping on DoorDash all really depends on a number of factors. Sometimes you can't simply use percentages to justify a delivery. One thing drivers will notice first hand is how far away a delivery may be from the restaurant to your home. So if the percentage does not match the miles driven, it could impact how soon you'll be receiving your food. I would tip twice the amount if you live further than 4 miles away (ie: 5 miles; $10 tip, 7 miles; $14 tip) because you're making drivers move away from the hotspots that help them receive more orders and into a rural area. It helps make up for the potential loss. And, of course, pre-tipping helps you get your food delivered sooner. Typical pizza chains work with nearby locations to make deliveries optimal and safe for their drivers. Usuallly they don't exceed 4 miles on delivery routes. 3rd-party delivery services don't have sophisticated systems like that in place, so a driver is likely to receive "bad" orders because it's based on a 5-mile RADIUS opposed to driving ROUTES. So like someone could be living 9 miles away based on the ROUTE, but the RADIUS is still 5 miles, which is an unrealistic depiction of doing proper business. TL;DR: Check the restaurant location and see how far away it is on Google Maps and use that information along with other factors to gauge the appropriate way to tip. P.S.: We're not paid for our mileage or for our tolls, and because of this, deliveries requested that are far away need to have an expectation their food will be taking 30 minutes to an hour because we're taking the backroads. P.P.S.: If you live far away and you don't want to wait longer for your food, try using the tipping etiquette for DoorDash on UberEats. Uber pays an amount for the mileage and they fully pay for the tolls their drivers make their way through. I don't use UberEats a lot as a driver because I get more stiffs while working for them and DoorDash doesn't penalize me for declining orders, but if everyone contributed positively for their UberEats drivers, it would blow DoorDash out of the water.
What the fuck? They charge the customer a service fee AND charge commission?
Me just waiting for him to talk about the grub hub ad:
This guys voice is buttery af
A rare instance where a Drew video doesn't have a pinned comment saying something totally against him and/or his videos.
I’ve been a Doordash driver for 8 months now and I can assure you that Doordash takes most of the money per order, if there’s a $25 order we probably will get paid like $5
Work at a sushi joint in Canada and 25% of the order goes to skip the dishes (think their canadian) and 30% of order total to door dash, also will put in 14min prep time on door dash app and the driver rolls up in 5 and have to pay the driver for the minutes they wait, not sure of that is also case if their within the prep time but yeh it's bs. You get a lot more business for sure but everyone loses out save the companies. There will be 2-3 people packing orders and no tips go to the restaurant who cook and prep orders and if its busy than tables get left behind I find to avoid the driver waiting fee. Basically just a shit show. Always best to pick up ur food if you can, we give 10% off to pick up customers and candies in their bags! :)
Im not American but do you have to tip there? And if so isn’t it more of a fee?
the delivery fee is technically the money they make but a tip isn’t mandatory but it’s usually the nice thing to do lol
I used Postmates once and I paid $10 for a single cherry Slurpee. My mom was pissed, and now I can see why.
Uber is definitely the best to work for in case anyone is wondering. Postmates is horrible and Doordash falsely accused me of assaulting someone. so....
lol! I love the humor
Honestly, Uber Eats.
Me eating the leftover chipotle I ordered on doordash last night while I watch this 👁️👄👁️
Nice shirt, drew.
Support your local mom and pops by going there in person or seeing if they offer delivery that's not through GrubHub
My parents are small restaurant owners and we have gotten so many people upset with us because we refuse to use those delivery apps when they tried taking 20%, it got to the point where doordash put us on the app without our permission with an old menu and it just furthered us from ever going on those little hell raisers.
I deliver through my work and they charge a 5$ processing fee so people usually end up tipping less than 5$ or even less than 2$. I make more in DoorDash lmao... edit: yes you were right about the tipping thing. Definitely tip in cash please lol (if you can). I usually end up with making 5 dollars off of an 18 mile delivery. Delivering for ANYWHERE sucks. Funny story, I got drunk and didn’t realize that the store itself was 10 miles from me and the guy ended up driving a total of 20 miles for a 6 dollar tip so I just threw more money at him and let him keep the shake I ordered. Drunk or not, make sure you know where things are the apps are really misleading with distance and sometimes it sends you to a different store than you intended
They are operating at a loss to get their businesses up to scale (creating the infrastructure for them to operate at the highest efficiency) all that money is going into research and development. They use borrowed money to make the process go faster. At some point, these companies will become profitable. The one to do it first will have a very strong position in the market. They are in debt because they are racing to get to scale and operating at a loss (sacrificing now for future rewards) is their best shot at doing so.
In my country you only pay the profe of the food and a little bit more of money for the delivery itself. Why do people make everything so complicated?
I don't know if this counts but I'm a writer and my go-to vague description for one of my stories is "Teenaged girl and some aliens deliver god's GrubHub order" even though GrubHub is not involved in the least and it's more a grocery order than a meal. Also, yes that story sounds absurd cause it is absurd. I am absurd.
Yet, somehow i can call the restaurants and order food without an app.
BECOME A SOCIALIST TAX THE RICH
I got paid $10 to deliver a single drink from Wendy’s like 3km distance. Probably cost him like $20 for a single drink.
I love how I got a delivery app ad in the beginning of this video
I cant count the times uber eats have stollen my food and i received no refund
what about mr beast burger? i think its pretty much the same thing, just curious. its mildly irritating to me that ppl are acting like hes some kinda hero or something
If those fees actually went to the delivery drivers, it wouldnt be a problem at all. I work delivery. Most of the time people dont want to tip much because of all the fees.
As someone who works in the industry, thank you for bringing attention to this issue. I have dealt with some real crap from these companies such as signing us up without our permission which led to them having the wrong info about our business. They have also sent in very unprofessional drivers and of course the blame falls on our business instead of them. They are essentially stealing money from my servers that rely on tips as the majority of their pay. Of course because of the pandemic they are already taking a huge cut in what they used to make. Thanks for pointing this out because too many people do not understand that these delivery services are hurting businesses more than helping them. If you want to support small businesses at this time, go to the place yourself. Many businesses will accommodate those that are worried about being exposed to potential illness.
A restaurant that's a family regular briefly left Uber Eats because the couriers kept coming in through his front door/dining room, even though he'd repeatedly told them to come in through the rear service/employee door. The couriers don't bother to read explicit delivery instructions. I rent a rear basement apartment and always tell them in very explicit detailed directions to leave it on the rear patio table and ring my bell, and they always leave it on my landlord's front porch. I abbreviate so for example, to order liquor, I Skip, last night I Dashed some pizza, because DoorDash is the only food courier service that delivers Pizza Hut in my area.
You Tube was bleeding Google money until they figured out how to make it profitable, that's why sometimes they hang on to the IP, and they're not losing their money, but investors money so they don't give a shit in the end.
I love how you put the sponsored segment at the end of the video so i know exactly when to start watching another video
The part about looking up the number somewhere else is important. The number listed in the app is very often a forwarded number owned by the app, and they will bill the restaurant for you ordering. Even for just calling. They have been sued for listing restaurants and billing them for calls who never even agreed to use the service.
idk about america but here in ontario doordash is buttcheeks💀 they brought me my mcdonald’s in an unsealed bag with like half my fries missing😂
Hey ubereats, if I order a 6 euro pizza and I order 2 then where the fuck did you get 36 euros from.
Oof. Here in the Philippines, i think the most used food delivery app is FoodPanda. You pay a bit more for delivery but it's practically negligible because it's about the same as how much you'd pay to commute to the restaurant and back anyway. They also do promos every now and then. We also have Grab Food... But I've only ever used that twice, I think.
Finny i also say uber when i use lyft
I’ve stopped Postmating. I’m burnt out on it and my car is too. Plus I make a lot more money trading in the market.
i say doordash bc i’ve driven for them, but also i think the companies should have a way for the drivers to apply for benefits but not automatically give them because lots of people do enjoy the gig work, including me
Idk man, you say stuff like "it’s not realistic that restaurants hire their own drivers" or "it’s absolutely necessary, the consumers need it" but I don’t think that’s true at all. It’s just more convenient, that’s all. It’s only *necessary* if you’re really lazy (which most people are, I get it, that’s what these apps exploit). Here in Germany, while we also have services like UberEats and takeaway.com, most restaurants use their own drivers and just have a website where you can order from. What you do is to simply search for the food you want on Google Maps - the restaurant will have its website listed there and you simply click on it and order. It’s easy and you don’t even need to make an account or something. I think restaurants can break out of the whole delivery app scheme if a few more consumers try and order from them directly and many restaurants hire drivers themselves - which will be expensive at first but will pay off later. What’s absolutely disgusting is the practice of those app companies listing companies that didn’t ask for it and advertising false menus AND charging for it. That shit should just be illegal.
ive gotten my digital orders wrong more times than the order has been successful, and like 80% we call them back they actually are rude about THEM messing up, its always either a teen or very young adult who messed it up too.. the only time it is an older person is when our order is right.. strange huh? also by screwed up orders i mean they always forget a meal.
uber eats
In canada, we use skip the dishes mostly, so ww just "skip it"
I’m confused, does SkipTheDishes not exist in the states? In Canada it’s literally the only one anybody uses ever
@Ricky Kozak haha, is skipthedishes better than its american equivalents, or is it similar to doordash and postmates and all these?
@Stefan Stealey-Euchner dude, what a mind fuck. Guess I shouldn’t assume
Not a thing here
I don't blame the restaurants the apps suck and the drivers suck. I love it when no matter what my driver goes for a road trip with my food. And I always pay way more.